This latest case study outlines how Northamptonshire Police shifted from taking payments over the phone for its courses, then logging them in A4 diaries, to having one streamlined and efficient system to handle every booking.
Mike Johnson of Northamptonshire Police, explained in the case study: “The old process was extremely labour intensive and antiquated, excessive paperwork, limited visibility of bookings made/amended with significant room for error and double bookings. The overall customer service and satisfaction was inadequate.”
You can read the case study now, just click here to go straight to the web page.